Customer Service Advisor

Customer Service Advisor Value Sheet

What is Customer Service ADVISOR™:

It is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription-based tool also allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.


  • Provides Incremental and ongoing updates to maintenance and repair information
  • Electronic format makes navigating and searching manuals quick and efficient
  • Electronic Data Link (EDL) allows connectivity with machines
  • Training and support from John Deere dealers ensure a positive customer experience

Data Options:

You can select a subscription that best suits your equipment fleet needs, including:

  • Agricultural Equipment (5000 Series Tractors and above, Harvesting, Crop Care, Hay and Forage, etc.)
    • Includes Historical Data for Agriculture and Turf Equipment prior to 1995
  • Turf and Utility Equipment (Commercial Mowing Equipment, Utility Vehicles, Golf Equipment, Tractors up to 5000 Series)
  • Compact Construction Equipment (Skid Steer Loaders, Compact Wheel Loaders, Compact Excavators)

Questions to Consider:

  • Do you perform the majority of your own equipment repairs?
  • Are your technicians skilled enough to utilize an electronic diagnostic tool?
  • How often do you need to access technical or diagnostic information?
  • Does Customer Service ADVISOR™ fit your needs?

o Dealers can sell Technical Manuals if this is a better option for the customer.

Note: Access to Customer Service ADVISOR™ does not authorize or permit customers to perform warranty repairs on their equipment.

Customer Service ADVISOR™ Capabilities

Not all the features that dealers have access to in Service ADVISOR™ will be available to customers. Note the differences:


Customer Capability

Access owner’s and technical manuals (diagnostic and repair information)


Look up and troubleshoot diagnostic codes


Machine diagnostic connectivity with EDL


Perform machine calibrations* that require EDL


Reprogram machine controllers

Not available; contact Dealer for additional details

Request Info Here

*Not all calibrations will be available.