Position Specifics
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
Dealer Profile Administration (DPA) Code: Service Technician
Revenue Generating: Yes
Purpose
Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Fo reman.
Responsibilities
? Performs diagnostics and repairs on John Deere equipment and technology
? Mentors Service Technician Trainees and Service Technicians
? Conducts or supports customer clinics
? Performs diagnostics and repairs in the field as required
? Accountable for billable time and assigned work orders
? Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
? May participate in Service EDUCATE Training programs required for the development of skills and knowledge
? Operates and maintains vehicles, tools and equipment required to perform job responsibilities
? Maintains a clean work area and performs work in a neat and orderly fashion
? Follows all safety rules and regulations in performing work assignments
? Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
? Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
? Experience performing repairs and maintenance using special tools and equipment following
Technical Manual procedures on machines of the Technician’s specialty
? Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
? Experience operating vehicles, tools, and equipment for diagnostic purposes